I did not receive my purchase in the game

Please check the instructions in the PURCHASES AND REFUNDS section.

I’ve lost some progress in the game

Please contact our tech support team via the Support button in the in-game settings.Try to provide as much information as possible. For exam...

I’ve lost access to my game account

Please follow the account recovery instructions in the ACCOUNT AND PROGRESS section.

I watch ads until the end but don’t receive rewards for it

You can report this issue to technical support via the Support button in the in-game settings. Please try to provide as many details as you ...

I don’t have any ads available to watch

If the game says there are no ads available, first check if you have an ad blocker, antivirus, or VPN installed on your device. If necessary...

I have audio issues when using headphones

If you have the audio disabled but it returns after watching an ad, don’t worry: the developers are aware of this issue and are working on a...

My stylus isn’t working

At the moment, the game doesn’t officially support styluses or other input devices.

I can’t land critical hits

Critical hits are not highlighted visually but they do affect the time it takes to destroy minerals, gates, and barriers in the mineshafts: ...

The timer adds an extra minute to the mining/destruction time

The timer rounds the required time to the nearest minute and doesn’t display seconds if the time is higher than 1 minute. For example, if de...

My Joker has disappeared

This unique card can only be used within 24 hours of receiving it; after that, it disappears. This information is displayed when you receive...

I have lots of pickaxes, but I can’t level up my Mastery

You might be confusing Pickaxes with Mastery Points. You can find detailed information about leveling up your Mastery in the RELICS sec...

Trinkets/fossils disappear as soon as they appear

You have probably reached the limit: only four trinkets can exist on a level at a time. Collect the dropped ones to allow new ones to appear...

The Zombie Discount card isn't working

There are two types of Zombie Discount cards in the game, and they each have different effects.Economic BreakthroughGrants a discount bonus ...

The orange sticker pack is not dropping 5-star stickers

Please note that while the orange sticker pack is guaranteed to drop a sticker you don’t already own, that sticker can be of any rarity.Only...

Why can’t other players receive my stickers?

If the recipient doesn’t accept the sent sticker for any reason, it’ll be returned to the sender within 24 hours. If this happens every time...

I’ve encountered an issue not covered in the points above. What should I do?

Please contact our tech support team via the Support button in the in-game settings and describe your problem in detail.